Legal
Shipping Policy
Last Updated: August 2026
Thank you for choosing EMDIRA. Every order is carefully prepared and packed with the same attention to detail that goes into every product we formulate. Our goal is to deliver your order safely, securely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day. During new product launches, promotional campaigns or holiday periods, processing times may be slightly longer. If this happens, we'll keep you informed by email.
Shipping Destinations
We currently ship within Kenya and internationally. Available shipping destinations will be displayed during checkout. If your country is not currently listed, please contact us and we'll do our best to assist you.
Delivery Times
Kenya
International Orders
Delivery times vary depending on the destination and shipping provider. Estimated delivery times will be shown during checkout where available. Please note that customs clearance may occasionally result in additional delivery time beyond our control.
Shipping Costs
Shipping charges are calculated during checkout based on delivery location, package weight and shipping method selected. Your total shipping cost will always be displayed before payment is completed.
Order Confirmation
Once your order has been placed, you'll receive a confirmation email containing your order details. If you do not receive your confirmation, please check your spam or junk folder before contacting us.
Tracking Your Order
Once your order has been shipped, you'll receive a shipping confirmation email. Where tracking is available, your tracking number and courier information will be included so you can follow your parcel's journey.
Incorrect Shipping Information
Please ensure your delivery information is accurate before completing your purchase. EMDIRA cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error after placing your order, please contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update your delivery details.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer unless otherwise stated. As customs regulations vary between countries, EMDIRA cannot predict or control these additional costs.
Delivery Delays
While we work closely with trusted delivery partners, unexpected delays can occasionally occur due to severe weather conditions, customs inspections, public holidays, courier delays, high shipping volumes or other circumstances beyond our control. We appreciate your patience and understanding should these situations arise.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible. Where possible, include your order number, photographs of any damaged packaging or products, and a brief description of the issue. We'll work with you and the shipping provider to resolve the matter as quickly as possible.
Multiple Orders
Orders placed separately may be shipped individually depending on stock availability and processing times.
Questions About Shipping?
If you have any questions regarding your delivery, please contact our Customer Care team.
emdiraltd@gmail.comFrom the moment you place your order until it arrives at your door, we're committed to providing a smooth, reliable and enjoyable shopping experience. Every parcel is packed with care because we believe exceptional skincare deserves exceptional service. Thank you for trusting EMDIRA.