Terms & Conditions

Welcome to the EMDIRA website. These Terms & Conditions govern your use of our website and the purchase of products from EMDIRA. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

EMDIRA is a premium skincare brand inspired by African botanical heritage and backed by modern cosmetic science. Our products are designed to support healthy-looking skin and are intended for cosmetic use only.

By using this website, you agree to use the website only for lawful purposes, provide accurate and complete information when placing an order, not misuse, interfere with or attempt to gain unauthorised access to the website or its systems, and respect all intellectual property rights belonging to EMDIRA.

We reserve the right to refuse access to our website where misuse or unlawful activity is suspected.

We make every effort to ensure that product descriptions, ingredient lists, photographs and pricing are accurate. However, colours may appear differently depending on your screen or device, product packaging may occasionally change as our brand evolves, and we reserve the right to update product formulations, packaging or descriptions where necessary without prior notice.

If a significant formulation change occurs, the ingredient list on the product page will be updated accordingly.

EMDIRA products are cosmetic products intended to support healthy-looking skin. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary depending on skin type, lifestyle, consistency of use and other personal factors.

Because every individual's skin is unique, we recommend performing a patch test before using any new skincare product. If irritation occurs, discontinue use and seek advice from a qualified healthcare professional if necessary.

Once an order has been placed, you will receive an order confirmation by email. We reserve the right to refuse or cancel an order where necessary, limit product quantities, and cancel orders due to pricing errors, suspected fraud or product availability.

If payment has already been processed for a cancelled order, a full refund will be issued.

All prices displayed on our website are shown in Kenyan Shillings (KES) unless otherwise stated. Prices may change without prior notice. Promotional offers are available only during the advertised promotional period and cannot be applied retrospectively.

Payments are processed securely through trusted third-party payment providers. EMDIRA does not store your full payment card information. Accepted payment methods will be displayed during checkout.

Shipping times are estimates only and may vary depending on your location and courier services. Further information can be found in our Shipping Policy.

Please refer to our Returns & Refund Policy for full details regarding eligible returns, exchanges and refunds.

All content on the EMDIRA website is the property of EMDIRA unless otherwise stated. This includes logos, product names, product descriptions, website copy, photography, videos, graphics, illustrations, educational content, the Ingredient Library and EMDIRA Journal articles.

No content may be copied, reproduced, modified or distributed without prior written permission from EMDIRA.

If you submit reviews, photographs, testimonials or other content to EMDIRA, you grant us permission to use that content for marketing, educational and promotional purposes, unless you specifically request otherwise. Where appropriate, we will always aim to respect your privacy and seek permission before using identifiable images.

Our website may contain links to third-party websites. EMDIRA is not responsible for the content, policies or practices of those websites.

To the fullest extent permitted by applicable law, EMDIRA shall not be liable for indirect, incidental or consequential damages arising from the use of our website or products. Nothing in these Terms & Conditions limits rights that cannot legally be excluded under applicable consumer protection laws.

We may update these Terms & Conditions from time to time. Any changes will be published on this page together with the updated revision date. Continued use of our website after changes are published constitutes acceptance of the revised Terms.

These Terms & Conditions shall be governed by the laws applicable to the jurisdiction in which EMDIRA operates, unless otherwise required by applicable consumer protection laws.

If you have any questions regarding these Terms & Conditions, please contact us.

EMDIRA Email: emdiraltd@gmail.com

We'll be happy to assist you.